TERMS & CONDITIONS
1. CONCLUSION OF THE CONTRACT:
The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. By clicking on the button "Order now" you place a binding order for the goods contained in the shopping basket. The confirmation of the receipt of the order follows immediately after sending the order and does not yet represent an acceptance of contract. We can accept your order by sending an order confirmation by e-mail or by delivering the goods.
2. ORDER PROCESS AND AGREEMENT:
You can only place an order if 1) you are a consumer, 2) who is at least 16 years of age, or has the consent of at least one of my parents and/or guardians place an order and 3) who provides us correct information that is necessary for the fulfillment of the order.
An order placed by you is an offer to purchase the product(s) displayed on our Website, which offers needs to be accepted by YAE Studios.
3. COLORS:
We have made every effort to display as accurately as possible the colors of our products that are displayed on the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Therefore the pictures of our products on the Website are for illustrative purposes only.
4. SIZING OF OUR PRODUCTS:
The YAE Studios products are true to size. Please take a look at the measurements of the model to compare the fit to your size. We tend to make the products longer in the length, because first we like it that way and second it's easier to shorten the product than to make it longer (impossible).
5. PRE-ORDER SYSTEM:
As we offer you a pre-order system to avoid overproduction, you can pre-order our products, which are, in the following, custom-manufactured especially for you. Our products are manufactured in a very small atelier under very good working conditions in Germany. It's made with love and in all the time they need to be satisfied with your carefully finished product. For this process of manufacturing allow us a timeframe of 2-3 weeks.
6. DELIVERY:
According to our "Delivery" page, purchased products will be dispatched within the EU within 5 working days starting on the date of the order, however we try our best to dispatch the purchased products as soon as possible, excluding Force Majeure situations in the dispatching process.
Please allow up to 14 working days for delivery to arrive outside of Europe, and 7 working days within Europe. If you still have not received your purchased products after 3 weeks, please notify us via email at contact@yae-studios.com. The shipping costs for orders are covered by the you.
Where possible, we try to deliver all the products you ordered at the same time. Please note, however, that products may be delivered in separate shipments. We therefor reserve the right to deliver your order in separate shipments; for example, if part of your order is delayed or unavailable.
Please note that accordingly to our pre-order system, the items you pre-order are not directly available and ready to ship. The items will be custom-manufactured for you. Therefore we reserve the right of a manufacturing time of 2-3 weeks. However we try our best to manufacture your product as soon as possible.
7. RETURN POLICY:
Our return policy entitles you to return the products for any reason within 30 working days starting on the date you received the products in conformity with our return policy. The shipping costs are covered by you.
8. WARRANTY:
Should delivered articles have obvious material or manufacturing defects, including transport damage, please complain such defects immediately to us or the employee of the transport service provider who delivers the articles. The omission of this complaint has no consequences for your legal claims. For all defects of the purchased item occurring during the statutory warranty period, the statutory claims for subsequent performance, for rectification of defects/re-delivery and - if the statutory requirements are met - the further claims for reduction or withdrawal as well as compensation for damages, including compensation for the damage instead of performance and compensation for your futile expenses shall apply at your option.
Please not that accordingly to our work with a very small atelier, in which they manufacture everything by hand and very carefully, it may be that there are small imperfections. In this case it's just a result of not producing in a large quantity in a big production company where everything works fast and automatically.
9. SHIPPING COSTS:
The shipping costs are covered by the customer.
We do not take over any costs, which result from the introduction into a non-EU country directly or indirectly (import sales tax, customs, etc.).
10. PRICES:
Our prices are Euro prices and include the legal value added tax.
11. PAYMENT:
Payment can be made by PayPal, Sofortüberweisung or credit card (Mastercard, VISA & Discover / Diners Club). There is no possibility to deduct a discount. We reserve the right to offer you only certain payment methods for the requested delivery, e.g. to secure our credit risk only those according to the respective creditworthiness.
Payment by PayPal
You pay directly via your PayPal account. After submitting your order you will be forwarded to PayPal and will release the order value there. As soon as our PayPal account has been informed about your authorization, the order will be shipped - depending on the delivery time indicated on the item. Your PayPal account will be debited with the actual invoice amount after deduction of any discounts, gift vouchers, etc. immediately after authorization.
Payment by credit card
You pay directly in the ordering process by entering your credit card details. When shipping goods, your credit card will be charged with the actual invoice amount after deduction of any discounts, gift vouchers, etc.. In the case of goods that are specially made to customer specifications or are clearly tailored to personal needs, your credit card will immediately be charged with the actual invoice amount after deduction of any discounts, gift vouchers, etc..
12. SITE CONTENTS:
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Website (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by YAE Studios. The Website as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interests in and to which are owned by YAE Studios.
The Contents of our website and the Website as a whole are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Website. No right, title or interest in any downloaded materials or software is transferred to you as a result of any use of the Website, or downloading or copying of any Contents. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Website, or any related software. YAE Studios will change, move or delete portions of, or may add to, its Website from time to time.
13. WITHDRAWAL INSTRUCTION
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving reasons. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration by e-mail (contact@yae-studios.com). In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the withdrawal
If you withdraw from this agreement, we shall reimburse you immediately and no later than 14 days from the date on which we received notice of your withdrawal from this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse a refund until we have received the goods back.
You must return the goods to us immediately and in any case no later than 14 days from the day on which you notify us of the revocation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days.
The costs for the return shipment as well as any related costs for importing the goods back to our location shall be borne by you.
You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary to inspect their condition, properties and functionality.
We can only accept unworn and unused goods including all labels and labels still attached.
14. END OF THE REVOCATION INSTRUCTION:
Sample withdrawal form
If you want to cancel the contract, please fill out this form and send it to: contact@yae-studios.com
I hereby revoke the contract concluded by me:
the purchase of the following goods:
the provision of the following service:
ordered on/received on:
Order Number:
Name of the consumer(s):
Address of the consumer(s):
________________________________
Date, signature
15. EXCLUSION/EXTINCTION OF THE RIGHT OF WITHDRAWAL:
According to § 312g Abs. 2 BGB a right of withdrawal does not exist for contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and it expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
16. RETENTION OF TITLE:
The goods remain our property until full payment has been received.
17. ELECTRONIC COMMUNICATION:
You agree that the contract-related communication can take place in electronic form.
18. ALTERNATIVE DISPUTE RESOLUTION:
We are not obliged and unwilling to participate in dispute resolution proceedings before a consumer mediation body.
19. CONTRACT LANGUAGE/STORAGE OF THE ORDER TEXT:
The contract is concluded in German. The order text is not stored by us and can no longer be retrieved after completion of the order process. However, you can print out your order data immediately after sending the order.
20. SUPPLIER IDENTIFICATION:
YAE Studios
Beethovenstraße 26
45128 Essen
Germany
E-mail: contact@yae-studios.com
Managing Director: Jana Fröhlich